The ACT Podcast

Welcome to the ACT Podcast, a program on ageing, communication, and technologies. From telecommunications sales practices to elder abuse, each episode of this program will take a look at a different issue of importance to older adults, and bring you illuminating interviews and commentary. With each topic, we aim to inspire and engage our audience in starting a conversation on salient subjects that concern the senior community, as we all grow older in the modern environment.

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Episode 1- The impact of Abusive Sales Practices by the telecommunication industry

In this episode, we investigate instances of aggressive and misleading sales practices used by big telecom companies in Canada. If you’ve ever experienced these types of sales practices by telecommunication companies, you are not alone. Regardless of our age, most of us have had at least one frustrating experience with our phone, TV, or internet provider.
While not everyone experiences these frustrations with telecom providers in the same way- these interactions are particularly damaging to older adults. Telecom service providers have particularly preyed upon seniors by using aggressive and abusive sales practices. Since most of our essential daily services are moving online, having access to affordable telecom services should be seen not as a privilege, but as a right.