Affordability of Mobile Phone Services in Canada

ACT researchers Catherine Middleton, Kim Sawchuk, Constance Lafontaine, Scott DeJong and Julia Henderson submitted a report as part of the Canadian Radio-television and Telecommunications Commission’s (CRTC) review of the affordability of mobile devices in Canada (2019-57) on October 23. ACT researchers conducted 62 interviews with older adults in four provinces over the span of four months and drew from data gathered in the ACT longitudinal study. Their analysis suggests that the current pricing system makes mobile services unaffordable to many older Canadians, particularly to older adults living with low income. You can download it here (PDF).

The October 2019 report follows complementary initial report submitted on May 15 2019, available here (PDF).