Fair sales practices and affordable services: the cell phone needs of Canadian seniors

Submitted to the Government of British Columbia: “Cell Phone Billing Transparency” Study

Listen to vulnerable consumers: Systemic abuses in the Canadian telecommunication industry

Final submission for the Inquiry on use of misleading or aggressive sales practices by large telecommunications service providers (CRTC-2018-246) Submission date: November 9, 2018

Experiences of older adults with abusive sales practices of Canadian telecommunication providers

Intervention for the Inquiry on use of misleading or aggressive sales practices by large telecommunications service providers (CRTC-2018-246) Submission date: August 29, 2018

Older audiences in the digital media environment: A cross-national longitudinal study

Involving teams from seven countries this ACT project offers a unique opportunity to explore possible processes of displacement of traditional dominant media by innovative communication practices within the older audience of new media.

Statistical Summary on Ageing and ICTS

By Daniel Blanche
ACT's members often need statistical data about demographic trends, contextual information, and the spread, access, and use of ICT. To make the consultation of data easier and faster, the Working Group of Statistical Data produced a series of fact sheets that summarize the information that researchers may be looking for in this respect.
  • Marier, P., & Séguin, A.-M. (2017). Mémoire dans le cadre de la consultation sur les travaux d’élaboration du Plan d’action Vieillir et Vivre Ensemble 2018-2023 (présenté au Ministère de la Famille et Ministère de la Santé et des Services sociaux). Montreal, QC.: CREGÉS-VIES.
  • Middleton, C. (2015). Intervention regarding telecom notice of consultation CRTC 2015-134 and CRTC 2015-134-1: Review of basic telecommunications services (Intervention No. 311). Toronto, Canada: Ryerson University.
  • Middleton, C. (2016). Follow up intervention regarding telecom notice of consultation CRTC 2015-134: Review of basic telecommunications services (Follow Up Intervention). Toronto, Canada: Ryerson University. Retrieved from http://www.academia.edu/28101414/Follow_Up_Intervention_Regarding_Telecom_Notice_of_Consultation_CRTC_2015-134_Review_of_basic_telecommunications_services